Background
A law firm outside the US was growing and wanted to expand its services to clients in other cities in the country. We'll refer to the law firm as General Legal for this illustration.
General Legal had a website and a contact page. Customers from other cities in the country had started contacting General Legal for consultation so it was considering expanding its services to other cities.
The Problem
While its customer care was centrally located at the headquarters, its legal teams were going to be local to these cities in the country. General Legal needed to be able to coordinate operations within its organization from a central location.
Our Solution
TECHNOLOGIES DEPLOYED
After working with General Legal to understand its expansion and business management needs, we did some research, and presented a number of solutions that fit the business case. The solutions presented were focused on improving customer service and communication, project management, collaboration, and business analytics.
The communication solutions were aimed at improving customer service, internal communication and collaboration between staff. The project management tools were aimed at project and task management, and secure file management. The analytics tools were designed to extract meaningful data for the organization which will offer insights and highlight the quality of service offered, areas of improvement etc.
Communication Tools
The communication solutions were aimed at improving customer service, internal communication and collaboration between staff
Project Management Tools
The project management tools were aimed at project and task management, and secure file management
Business Analytics Tools
The analytics tools were designed to extract meaningful data for the organization which will offer insights and highlight the quality of service offered, areas of improvement etc
The Result
Our solution helped General Legal expand to multiple cities and manage 10x more clients within 6 months of deployment.
Business Expansion
General Legal expanded to multiple cities within 6 months of deploying the digital solutions
Effective Client Management
General Legal had the capacity to effectively manage 10x its previous client capacity
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